Frequently Asked Questions

Physical items (Firestick and Android Boxes) are delivered within 2-3 working days across the UK. Subscription plans are active within 1 hour of payment confirmation.

Yes, we deliver to all mainland UK addresses. For remote locations such as Scottish Highlands or islands, delivery may take an extra 1-2 days.

Shipping is free on subscription plans. For physical products, a standard shipping fee of £3.99 applies unless otherwise stated at checkout.

Once your order is confirmed, use your Order ID on our Order Tracking page to check real-time status — from confirmation through to delivery.

Your service will be active within 1 hour of payment confirmation.

Browse our products, add items to your cart, fill in your delivery details, choose your payment method (bank transfer or cash on delivery), and click Place Order. You'll receive an Order ID instantly.

We accept UK bank transfer and cash on delivery. For bank transfer, our account details are shown at checkout. Simply transfer the amount and upload your receipt. Subscription services are active within 1 hour of payment confirmation.

At checkout, select Bank Transfer. Our UK bank account details will be displayed. Transfer the exact amount using your first name as the payment reference, then upload a screenshot of your receipt. We'll verify and confirm your order shortly.

Yes! Cash on delivery is available for physical products (Firestick and Android Boxes) delivered across the UK. Simply select this option at checkout.

You can cancel your order before it has been dispatched. Please contact us via WhatsApp (+447518787653) or Telegram (@firestick44) with your Order ID as soon as possible. Once dispatched, cancellations are not possible but you may be eligible for a return.

No free trials. We offer a 7-day money back guarantee on 1 Year plans and above.

One connection at a time per subscription. For simultaneous use on 2 devices, you need 2 separate subscriptions.

Yes, the service is available outside UK but we cannot guarantee performance due to regional restrictions.

Pre-configuration is available on request. If you would like your Firestick pre-configured, tell us when you order and our team will arrange it. Otherwise you can set the device up yourself with our guidance.

Our subscription plans give you access to premium content through compatible apps on your device. One connection is included per subscription.

Works on Firestick (all generations), Android box, Smart TV (Samsung/LG), iPhone, Android phone/tablet, Roku and Windows.

Please try using a VPN or switching to mobile hotspot. Some ISPs may affect streaming performance. If you still need help, contact us via WhatsApp (+447518787653) or Telegram (@firestick44).

Works on Firestick, Android box, Smart TV (Samsung/LG), iPhone, Android phone, Roku and Windows.

No free trials. We offer a 7-day money back guarantee on 1 Year plans and above only. Physical product returns are handled separately under our Refund Policy.

Contact us via WhatsApp (+447518787653), Telegram (@firestick44) or email with your Order ID and reason for return. We'll guide you through the process. Return postage costs are the responsibility of the customer unless the item is faulty.

We're sorry to hear that! Please contact us immediately via WhatsApp (+447518787653) or Telegram (@firestick44) with photos of the fault. We'll arrange a replacement or full refund at no extra cost to you.

Please try using a VPN or switching to mobile hotspot. Some ISPs may affect streaming performance.